Shipping policy

PRE-ORDERS

On pre-order items, please allow six – eight weeks for shipping. This could take less but expect at least six weeks to ship your item.

INTERNATIONAL SHIPPING POLICY DISCLAIMER

We are not responsible for any customs restrictions, tariffs, or other regulations that may apply at customs in any country. Any duties or taxes that may apply are your responsibility. If you have any questions, we encourage you to email: info@dimtriz.com, although we will ship any products you order to the address you provide.

We will do our part and follow the exact directions in your order. We will ship your order to the exact address that you provide. Please keep in mind that once an order has shipped, we cannot change the address information on an order, and errors in the check out process could cause a delivery delay or rejection. We will give you the best service and ship as quickly as possible at the appropriate shipping rate as dictated by check out on Dimetriz.com.

If for whatever reason the package is seized by Customs officials, we will not issue you a refund unless all products are returned to us in their original condition. Please note that in the unlikely event that the order is stopped at customs most orders, if seized, are automatically returned to us. You may be responsible for any return shipping charges, in accordance with your local regulations.

By ordering from Dimetriz.com, you are stating that you agree to the above disclaimer. While we rarely have problems with international shipments, if there is a problem with your order, we will work hard to find a solution as quickly as possible.

Note: International customers are responsible for ensuring that the products ordered can be lawfully imported to your country. When ordering from Dimetriz.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped to countries outside of the United States may be subject to import taxes and customs duties levied by the destination country once a shipment enters the country.

From our experience, most foreign customers are not charged when they receive the shipment, however, any additional charges for customs clearance must be paid by the recipient. Customs policies vary widely from country to country and we recommend contacting your local customs office for further information. If you do get charged an additional fee, the carrier will expect payment at the time of delivery. If you refuse the shipment because of these charges, or if an order is rejected by customs due to item restrictions, or if the order is returned because the local post is unable to locate your address, we can refund you for the cost of the products (which does not include any shipping or return shipping fees) once the package is returned and processed by our warehouse. Please note that packages returned by customs can sometimes take a very long time to return, and in extreme circumstances can take as long as one year.

For further assistance, please contact Customer Service at info@dimetriz.com